Visually compose the user experience by creating static and interactive graphic elements, HTML prototypes, tutorials and Flash deliverables. Ensure compliance with relevant 2.0 Brand design style guides by managing colors, fonts, art, photography, and other stylistic elements within Premier and att.com. Leverage UX and marketing research to enhance look and feel, increase ease of use for the customer and decrease user confusion.
Along with helping out with migrating the new chat system, I was also involved with brainstorming how our team could make a new process flow for our team of UX Designers. There are many comments that the current process is too much like a "Waterfall Process" and not much of an "Agile" one. After conversing with my colleagues, we came up of this diagram that illustrates a more “Agile” flow utilizing "Lean UX" principles.
In order to increase the user experience of the AT&T chat (Customer care), I was involved with implementing and migrating a new chat system provided by TouchCommerce. Though this was a canned solution, I offered tips regarding how the new chat system could positively and negatively impact website users. This image is a screenshot of what the new chat system looks like.
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https://www.wireless.att.com/businesscenter/
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Rusty Metty
Director User Experience Design (Assoc) at AT&T
"Ken is one of those rare UX Designers that offers a combination of customer first UX thinking and excellent visual design skills--in addition to front end skills. Ken is a pleasure to work with as well. I recommend Ken and hope to work with him again."
March 19, 2015, Rusty managed Kenneth at AT&T